Orders ship in 24-48 hours Monday-Friday, excluding weekends and holidays. Once shipped, you will receive your order based on the shipping method you selected upon checkout. *Orders with invalid addresses or issues capturing the payment will require
Please reference the list below for all countries that we currently do not ship to.We will keep this list updated.
Depending on the mail carrier and their operations it's possible for tracking information to display a 'Delivered' status 1-2 days before actual delivery. When something like this occurs, we recommend taking a few precautionary steps to confirm the s
Yes, we do! We offer free standard shipping on all U.S. orders. US: To qualify for free shipping your order total must be a minimum of $75 USD before taxes and after any discounts are applied. Our free shipping promotion is also only valid for ground
Just like anything else, mail carriers are not 100% accurate. Please confirm the shipping address on your order is correct. Then please go through these precautions to confirm the status of your package:. If you think your package is lost please cont
You can check the status of your order by clicking on Track My Order. You will also receive a confirmation email once your order has shipped. Orders ship within 24-48 hours Monday-Friday, excluding weekends and holidays.*Orders with invalid addresses
On rare occasions, packages can be returned by the postal carrier for any of the following reasons below. WHAT WE CAN DO. If you ever see your tracking information update with a 'Return to Sender' status please reach out to us right away for further
Once an order is placed, we cannot guarantee that we will be able to make any changes to that order. This includes upgrading or downgrading shipping options, or canceling the order. But if you act fast, we can try. Please text us at 281-766-7764 as
At UltraPoi we completely understand how plans for festivals and events can be ever-changing. If an order ships and you find yourself no longer needing it, you are more than welcome to refuse a package to have it sent back to our facility for a refun
No, orders placed Monday-Friday ship within 24-48 hours, excluding weekends and holidays. *Orders with invalid addresses or issues capturing the payment will require additional processing time. You can check the status of your order by clicking on Tr
The customer is responsible for any import or tax duties that may occur upon final delivery. Because taxes and duties are required by your country and collected by the mail carrier, we would have no control over these charges. When we ship out our or
We currently ship to most countries that accept USPS, UPS, DHL, and FedEx. If you do not see your country as an option below, during checkout or on our unavailable country list, please contact us at [email protected], and we will look into it for
Tracking numbers can take 1-2 business days to update online. You can see real-time updates by logging into your account or by clicking on Track My Order. If you do not see any activity on your tracking number after two business days, please email us
If your package is taking longer to be delivered than the shipping method selected during checking out, please contact our support team for further assistance :). Please reference this LINK for more information about our shipping methods and their es
We currently ship orders with USPS, UPS, DHL, and FedEx. Under normal circumstances with orders under $300, you do not need to sign for your package. The delivery person will leave your package in your mailbox, on your doorstep, or with your building
What is UltraPoi Shipping Protection?. For only a few dollars you can get peace of mind with Delivery Guarantee if your package is damaged, stolen, or lost during transit. We will replace the order immediately if it gets lost, stolen, or damaged. Thi
Yes, we ship to PO boxes and APO/FPO addresses. Orders shipped to these addresses will ship via USPS Mail service.