SHIPPING
Shipping Overview
UltraPoi is committed to fast, reliable shipping from our Texas warehouse. Once your order ships, you will receive a confirmation email with tracking information.
Shipping Timeline Explained (Processing vs Transit vs Delivery)
Understanding the full timeline helps avoid confusion. Processing time and shipping time are separate. Faster shipping methods do not reduce processing time.
Shipping Carriers
We use trusted carriers to ensure reliable delivery. The carrier used depends on your location and the shipping option selected at checkout.
What are your shipping rates and delivery times?
Shipping rates and delivery times are calculated at checkout based on your location and selected method. We recommend placing orders well in advance of any important events. *Orders with invalid addresses or issues capturing the payment will require
How do I track my order?
You can check the status of your order by clicking on Track My Order. You will also receive a confirmation email once your order has shipped. Orders ship within 24-48 hours Monday-Friday, excluding weekends and holidays.*Orders with invalid addresses
Do you offer free shipping?
Yes, we do! We offer free standard shipping on all U.S. orders. US: To qualify for free shipping your order total must be a minimum of $75 USD before taxes and after any discounts are applied. Our free shipping promotion is also only valid for ground
What countries do you not offer shipping to?
Please reference the list below for all countries that we currently do not ship to.We will keep this list updated.
My tracking information says my order has been marked delivered, but I have not received it. What should I do?
Depending on the mail carrier and their operations it's possible for tracking information to display a 'Delivered' status 1-2 days before actual delivery. When something like this occurs, we recommend taking a few precautionary steps to confirm the s
How do I refuse an order?
At UltraPoi we completely understand how plans for festivals and events can be ever-changing. If an order ships and you find yourself no longer needing it, you are more than welcome to refuse a package to have it sent back to our facility for a refun
My package was lost. What now?
Just like anything else, mail carriers are not 100% accurate. Please confirm the shipping address on your order is correct. Then please go through these precautions to confirm the status of your package:. If you think your package is lost please cont
What should I do if my tracking information says 'Return to Sender'?
On rare occasions, packages can be returned by the postal carrier for any of the following reasons below. WHAT WE CAN DO. If you ever see your tracking information update with a 'Return to Sender' status please reach out to us right away for further
Can I upgrade my shipping speed after my order is placed?
Once an order is placed, we cannot guarantee that we will be able to make any changes to that order. This includes upgrading or downgrading shipping options, or canceling the order. But if you act fast, we can try. Please text us at 281-766-7764 as
Do You Ship on Weekends or Holidays?
No, orders placed Monday-Friday ship within 24-48 hours, excluding weekends and holidays. *Orders with invalid addresses or issues capturing the payment will require additional processing time. You can check the status of your order by clicking on Tr
Import Tax & Duty Fees (International Customers)
The customer is responsible for any import or tax duties that may occur upon final delivery. Because taxes and duties are required by your country and collected by the mail carrier, we would have no control over these charges. When we ship out our or
Do you ship to my country?
We currently ship to most countries that accept USPS, UPS, DHL, and FedEx. If you do not see your country as an option below, during checkout or on our unavailable country list, please contact us at [email protected], and we will look into it for
Why does my tracking number say "not found"?
Tracking numbers can take 1-2 business days to update online. You can see real-time updates by logging into your account or by clicking on Track My Order. If you do not see any activity on your tracking number after two business days, please email us
What should I do if my shipping is delayed by the mail carrier?
If your package is taking longer to be delivered than the shipping method selected during checking out, please contact our support team for further assistance :). Please reference this LINK for more information about our shipping methods and their es
What shipping carriers do you use? Do I need to sign for my package?
We currently ship orders with USPS, UPS, DHL, and FedEx. Under normal circumstances with orders under $300, you do not need to sign for your package. The delivery person will leave your package in your mailbox, on your doorstep, or with your building
UltraPoi Shipping Protection
What is UltraPoi ECO Ship Protection?. For only a few dollars you can get peace of mind with Delivery Guarantee if your package is damaged, stolen, or lost during transit. We will replace the order immediately if it gets lost, stolen, or damaged. Thi
Do you ship to APO/FPO addresses?
Yes, we ship to PO boxes and APO/FPO addresses. Orders shipped to these addresses will ship via USPS Mail service.
Why Is My Tracking Not Updating?
It is normal for tracking to take time to update.
International Shipping, Duties, and Taxes
We ship internationally to many countries. Failure to pay duties may result in delays or returned shipments.
Why Is My Shipment Delayed?
Shipping delays can occur for several reasons:
Can I Change My Shipping Method After Ordering?
Once an order has been placed:. We cannot guarantee that changes will be possible once fulfillment has started.