UltraPoi Shipping ProtectionUpdated 9 months ago

What is UltraPoi Shipping Protection? 

For only a few dollars you can get peace of mind with Delivery Guarantee if your package is damaged, stolen, or lost during transit. We will replace the order immediately if it gets lost, stolen, or damaged. This protection also neutralizes shipping emissions and donates to Pachama's forest projects to absorb CO₂.

 Learn more

*By deselecting shipping protection, UltraPoi is not liable for lost, damaged, or stolen items.

Can you refund the Green Package Protection? 

• If the package has not shipped, we can refund the Green package protection fee. 
• If the item has shipped, the package is already protected and not eligible for a refund.

For assistance, click here, and our customer service team will help you within 1 - 2 Business Days.