What should I do if my tracking information says 'Return to Sender'?Updated 9 months ago

On rare occasions, packages can be returned by the postal carrier for any of the following reasons below.

• Unclaimed
• Denied Due to Customs Charges
• Incomplete/Insufficient Address
• Damaged Shipping Label During Transit
• Damaged Package During Transit
• Undeliverable as Addressed
• Prohibited Import / Denied Entry by Customs
• Addressee Moved

WHAT WE CAN DO

• Issue a Reshipment to the same shipping address or a new address for an additional fee.
• Issue Refund back to the original form of payment
• Issue Store Credit so you can place a new order with any changes to your cart or shipping address updates.

If you ever see your tracking information update with a 'Return to Sender' status please reach out to us right away for further assistance. Additionally, you may click on the Chat icon on the lower right corner of the screen and provide us with your order number to resolve the situation :) 

*Shipping Costs are Non-Refundable.