My package was lost. What now?Updated 9 months ago

Just like anything else, mail carriers are not 100% accurate. Please confirm the shipping address on your order is correct. Then please go through these precautions to confirm the status of your package:

• Look for a "notice of attempted delivery" that is frequently left on your front door or mailbox and follow the directions on the notice.
• Look around the delivery location for your package (mailbox, porch, front door, back yard)
• See if someone else accepted the delivery (family members or neighbors)
• Sometimes packages may say delivered up to 1 business day before arrival.

If you think your package is lost please contact using the options below:

You have multiple options when it comes to getting in contact with UltraPoi.

1. Chat with us using the bubble in the bottom right corner of the site.

2. Send us a message with our contact tool: https://www.ultrapoi.com/pages/contact-us

3. Send us an email at [email protected] for order questions.

4. Send us an email at [email protected] for product support questions.

5. You can submit a detailed support ticket here: https://www.ultrapoi.com/pages/support