QUICK FIXES (Start Here)
Start Here: Quick Troubleshooting Guide (Fix Most Issues in 60 Seconds)
Before submitting a support request, we recommend going through the steps below. Most issues are resolved quickly with these checks. Plug your device into a working power source and allow it to charge for at least 1 to 2 hours. Even if the device app
My Product Won’t Turn On
If your product does not turn on at all, please follow these steps carefully. Allow the device to charge for at least 1 to 2 hours without interruption. A fully depleted battery may take time before showing signs of life. Try a different cable and po
Resetting Your LED Device
Some devices can become unresponsive due to internal mode or power state issues. While the light is OFF press and hold the power button continuously for 5 to 10 seconds, then release. Wait a few seconds and attempt to turn the device back on. If your
How to Tell If It’s a Battery Issue vs LED Issue
Understanding the difference helps avoid unnecessary replacements. These indicate normal battery wear or battery failure. If you are unsure, submit a video showing the behavior so our team can assist accurately. To request Warranty service, please cl
Before You Submit a Warranty Claim
Before submitting a claim, please confirm the following:. Submitting a request with this information helps us resolve your issue much faster. To request Warranty service, please click here to start the process:👉 https://www.ultrapoi.com/pages/suppor