How to Tell If It’s a Battery Issue vs LED IssueUpdated a day ago

Understanding the difference helps avoid unnecessary replacements.

Signs of a battery-related issue:

• The device turns on briefly, then shuts off
• The device only works while plugged in
• The runtime has become significantly shorter over time

These indicate normal battery wear or battery failure.

Signs of an LED or electronics issue:

• No response at all, even after charging
• Button does not respond or register input
• Device is stuck on one mode or color

If you are unsure, submit a video showing the behavior so our team can assist accurately.

To request Warranty service, please click here to start the process:
👉 https://www.ultrapoi.com/pages/support

Before submitting, please have:

• Your order number
• A description of the issue
• A video showing the problem