My Product Won’t Turn OnUpdated 3 days ago
If your product does not turn on at all, please follow these steps carefully.
Step 1: Charge the product completely
Allow the device to charge for at least 1 to 2 hours without interruption. A fully depleted battery may take time before showing signs of life.
Step 2: Confirm the charger is working
Try a different cable and power source. If possible, test the same cable with another device to confirm it is working properly.
Step 3: Attempt a proper power-on
Press and hold the power button firmly for 3 to 5 seconds. Some devices require a longer press than expected.
Step 4: Observe any response
Look for:
- A brief flash of light
- A momentary power-on
- Any sign of activity
If the device briefly turns on and shuts off, this usually indicates a battery issue rather than a full product failure.
Step 5: Check for physical or water damage
Inspect the unit carefully. Damage or moisture inside the unit can prevent operation.
Still not working?
To request Warranty service, please click here to start the process:
👉 https://www.ultrapoi.com/pages/support
Before submitting, please have:
- Your order number
- A description of the issue
- A video showing the problem