Start Here: Quick Troubleshooting Guide (Fix Most Issues in 60 Seconds)Updated 6 days ago

Before submitting a support request, we recommend going through the steps below. Most issues are resolved quickly with these checks.

Step 1: Fully charge your device

Plug your device into a working power source and allow it to charge for at least 1 to 2 hours. Even if the device appears unresponsive, a depleted battery is the most common cause of issues.

Step 2: Try a different cable and power source

Charging cables and wall adapters can fail over time. Please test:

• A different USB cable
• A different wall outlet or USB port

This helps confirm whether the issue is with the product or the charger.

Step 3: Press and hold the power button

Some devices require a firm press or a longer hold. Press and hold the button for 3 to 5 seconds, then release and try again.

Step 4: Check the charging port

Look closely at the charging port and ensure there is no dust, lint, or debris blocking the connection. Even small particles can prevent proper charging.

Step 5: Inspect for visible damage

Check for cracks, dents, or signs of water exposure. Physical or water damage can affect performance and is not covered under warranty.

Still not working?

To request Warranty service, please click here to start the process:
👉 https://www.ultrapoi.com/pages/support

Before submitting, please have:

• Your order number
• A description of the issue
• A video showing the problem