Before You Submit a Warranty ClaimUpdated 6 days ago

Before submitting a claim, please confirm the following:

• The device has been charged for at least 1–2 hours
• A different cable and power source have been tested
• The charging port is clean and unobstructed
• The device has been reset
• There is no visible water or physical damage

Submitting a request with this information helps us resolve your issue much faster.

To request Warranty service, please click here to start the process:
👉 https://www.ultrapoi.com/pages/support

Before submitting, please have:

• Your order number
• A description of the issue
• A video showing the problem