WARRANTY & REPAIRS
UltraPoi Warranty Overview
UltraPoi stands behind the quality and performance of our products. We offer a Limited Lifetime Warranty on most UltraPoi LED products, covering defects in materials, workmanship, and internal electronics under normal use. This warranty is designed t
What Is Covered In The Warranty
We cover failures caused by manufacturing defects, including:. Our goal is always to restore your product to full working condition as efficiently as possible.
LED Hula Hoop Warranty (UltraHoop Models)
LED Hula Hoops, including the UltraHoop Shuffle and UltraHoop Remote, are covered by a:. This covers defects in materials and workmanship under normal use.
Battery Warranty & Policy
Rechargeable batteries are consumable components and are subject to normal wear over time.
What Is Not Covered
The warranty does not cover the following:. These components are designed to wear over time and are available for replacement.
Repair vs Replacement Policy
When a warranty claim is approved, we will determine the best solution based on the issue. Our approach is to provide a fair and efficient resolution while maintaining product integrity.
Warranty Claim Process
To request service, follow these steps:. Go to:https://www.ultrapoi.com/pages/support. Include:. Our team will review your request and may provide troubleshooting steps before approving a replacement. If a return is required, we will provide instruct
Warranty Shipping & Service Terms
Customers are responsible for return shipping after 60 days from purchaseReplacement products are shipped after verification or inspectionExpedited service options may be available at an additional cost
Non-UltraPoi Products Warranty
UltraPoi’s warranty applies only to products manufactured by UltraPoi.
Warranty Abuse & Fair Use Policy
UltraPoi reserves the right to make final determinations on warranty eligibility.
Our Commitment
We are committed to keeping you flowing. Even outside of warranty coverage, we provide:. Our goal is to support you long-term while maintaining fair and sustainable service.