Warranty Claim ProcessUpdated 6 days ago

To request service, follow these steps:

Step 1: Submit a request

Go to:
https://www.ultrapoi.com/pages/support

Step 2: Provide required information

Include:

1. Your order number
2. A clear description of the issue
3. A video showing the problem

Step 3: Wait for review

Our team will review your request and may provide troubleshooting steps before approving a replacement.

Step 4: Follow return instructions

If a return is required, we will provide instructions.

Important:

1. Do not send products without approval
2. Unauthorized returns will not be processed