We offer a 30-day money-back guarantee. That’s right! If you're not completely satisfied with your purchase, you may return your merchandise within 30 days of placing your order. We want to make your shopping experience the best it can be. That’s why
To make sure that we can process your return as quickly as possible, please follow these steps when returning your package. *If you are returning an item that qualified for a free gift, you must return the free gift as well. If you do not return the
If the return was due to an error of ours (for example, the item you received is defective), we will accept responsibility for all shipping costs related to the return and provide a USPS prepaid shipping label via email for orders within the United S
Please follow the process below when returning your item(s) to us. Helpful Tips
Custom products that are made on demand and have been crafted to a specific size or weight cannot be returned.
Please allow for 3-5 days processing time once your item(s) have arrived back at our warehouse. Once your return has been processed, you will receive a follow-up email containing your refund or store credit information. For additional information abo
You can return your order for a refund or store credit. If you need to exchange your item(s) for a different size, style or color, please follow the steps below :). *Store Credit is issued within 24 hours of your return processing, and in most cases
Refunds are issued back to the original form of payment used for the purchase and you will receive a refund confirmation email. Kindly note that it can take 3-5 business days for the payment to show on your account (depending on your financial instit
Any returns valued at $10 or less can only be returned for Store Credit. Don't worry! There is a reason we did this, and it was for you :) Receiving store credit ensures you will not have to pay the additional fees that come with our new Return Polic
Buy One, Get One Free (BOGO)If you return an item that qualified for a BOGO, you must return the BOGO item. If you do not return the BOGO item you will be charged the retail price for the BOGO item. Free Gift ItemsIf you return an item that qualified
Please follow the process below when returning your item(s) to us.
*We are unable to provide pre-paid return shipping labels for international customers at this time. US returns valued at $10 or less will be refunded in store credit.
Pre-paid return shipping label providedIf the return was due to an error of ours (for example, the item you received is defective), we will accept responsibility for all shipping costs related to the return.If the return is not due to an error of our
Customers have 30 days to send back purchases made at UltraPoi once the return is approved. Returns postmarked after 30 days of the return's approval will be refused and sent back at the customer's expense.*It is at management discretion to make one
If you have the original order information:. If you don't have the original order information, follow the steps below: