How should I package my return?Updated 8 months ago

To make sure that we can process your return as quickly as possible, please follow these steps when returning your package 

1. Ensure all returned items are in the box/mailing envelope with your invoice or please include a note with contact info/return email.
2. If using our own provided label, download and print the shipping label attached to your approved RMA (Return) email. Next, go to your local post office to purchase a shipping label and ship the package using a standard shipping mailing envelope/box. 
3. If you are providing your own shipping label, go to your local post office to purchase a shipping label and ship the package using a standard shipping mailing envelope/box. 
4. You will receive a confirmation email as soon as our Returns Department has processed your item. Please allow 3-5 business days once your return has been received for your refund or store credit to be processed.

*If you are returning an item that qualified for a free gift, you must return the free gift as well. If you do not return the free gift, the retail price for the item will be deducted from your refund. Free gift items are only valid when purchased in part with the promotional item.