ORDERS
Can I Cancel or Modify My Order?
Once an order has been placed, our team begins processing it quickly to ensure fast delivery. Modifying an order:. We are unable to add or remove items once an order is placed. The only option is:
When Will My Order Ship?
We process and ship orders quickly from our Texas warehouse.
Where is my order?
Orders shipped within 24/48 hours Monday-Friday, excluding weekends and holidays. Orders placed After 3 PM CST on Friday or during the weekend will ship Tuesday the following week. Items that require custom build time mention the estimated timeframe
What Do Order Statuses Mean?
Understanding your order status helps you track progress.
What Should I Do If I Am Missing an Item?
We completely understand how frustrating it can be to receive an order you have been waiting for, only to find one of your items is missing from the package. Our team at UltraPoi is dedicated to making sure that you receive everything purchased. Our
Why Is My Order Delayed?
If your order has not shipped or arrived as expected, possible reasons include:
What Happens If I Entered the Wrong Address?
If you entered an incorrect shipping address, it is important to act quickly. Customers are responsible for providing accurate shipping information at checkout.
What Should I Do If I Received the Wrong Item?
While very unlikely, in rare cases, an incorrect item may be received by mistake. If you ever do receive the wrong item in your order, don't worry, we're happy to help make sure you receive the correct item(s) you paid for at no extra cost to you. If
I forgot to use a discount code on my recent order
We understand this happens and we are happy to help. If eligible, we will apply the discount and issue a refund for the difference.
Can I combine discount codes on my order?
Only one discount code can be used per order.
An item I purchased is on sale now. Will you honor the sale price?
We cannot honor sale prices on orders placed before or after the active sale dates. All sales are time-sensitive and strictly subject to this policy. If you have any questions regarding your order, you may contact us. Please include the following:. O
My Order Was Canceled, Why?
Orders may be canceled for security reasons.
What Happens After I Place My Order?
Here is what to expect:. Our goal is to ensure your gear arrives quickly and in perfect condition.
110% Price Match Guarantee
We offer a 110% Price Match Guarantee on eligible products.
Sale Price Adjustments
Sale prices are only valid during active promotional periods. Please contact support with your order details.
What If I Forgot My Password?
If you ever forget your password and are unable to login to your account, don't worry! We've made it easy for you to reset your password any time you may have forgotten. Please follow the steps below to reset your account password. Password Reset. Ha