What Should I Do If I Am Missing an Item?Updated 6 days ago

We completely understand how frustrating it can be to receive an order you have been waiting for, only to find one of your items is missing from the package. Our team at UltraPoi is dedicated to making sure that you receive everything purchased.

Please contact us with:

1. Your order number
2. The missing item
3. Whether the package appeared damaged or tampered with
4. A photo of everything you received

Our team will investigate and resolve the issue as quickly as possible.