BATTERY & CHARGING GUIDE
How UltraPoi Batteries Work
UltraPoi products use rechargeable lithium-based batteries (LiPo or removable rechargeable cells) designed for high brightness and performance. These batteries are engineered to deliver strong output for LED systems, but like all rechargeable batteri
How to Properly Charge Your UltraPoi Product
Proper charging is essential for maximizing battery life and performance. Proper charging habits will significantly extend battery lifespan.
How Long Charging Should Take
Charging time depends on the product and battery size. If your device is taking significantly longer than expected, this may indicate:
How Long Batteries Should Last
Battery runtime varies depending on usage and settings. If runtime becomes significantly shorter than when new, the battery may be approaching the end of its service life.
Battery Degradation Explained
All rechargeable batteries experience gradual capacity loss over time. This is not considered a defect and does not indicate a failure of the product.
Battery Not Charging
If your battery is not charging, follow these steps carefully:. Use a different USB cable to rule out a faulty cable. Plug into a different wall adapter, outlet, or USB port. Look closely for dust, lint, or debris. Even small particles can block prop
Battery Draining Too Fast
If your battery is draining faster than expected, consider the following:. If runtime has significantly decreased compared to original performance, the battery is likely nearing the end of its usable life.
Product Only Works When Plugged In
If your product only functions while connected to power:. This is not an electronics failure and is considered normal battery wear. Replace the battery to restore normal functionality.
Charging Port Issues
If you are experiencing inconsistent charging:. If charging only works at certain angles, the port may be worn from use.
Signs Your Battery Needs Replacement
Your battery may need replacement if you notice:. These are all normal signs of battery aging and indicate it is time for a replacement.
Battery Safety & Care
Proper care will extend battery life and ensure safe operation.
Long-Term Storage & Maintenance
If you are not using your product for an extended period:. Leaving a battery fully discharged for long periods can reduce its lifespan.
Battery Replacement Options
When your battery reaches the end of its life:. We offer affordable replacement options, including discounted replacements after extended use. To request Warranty service, please click here to start the process:. 👉 https://www.ultrapoi.com/pages/sup