When to Contact SupportUpdated 6 days ago

If you experience an issue, we are here to help.

Before contacting support:

1. Review the Product Support & Troubleshooting section
2. Check the Battery & Charging Guide
3. Confirm proper setup and usage

Contact support if:

1. The product is not functioning after troubleshooting
2. You suspect a manufacturing defect
3. You need assistance with replacement parts

👉 Start here:
https://www.ultrapoi.com/pages/support