Request Product Support

UltraPoi

<p id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;Source Sans Pro&quot;, Lato, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 17px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); text-align: justify; background-color: rgb(255, 255, 255);">We completely understand how frustrating it can be to receive an order you have been waiting for, only to find one of your items is missing from the package. Our team at UltraPoi is dedicated to making sure that you receive everything purchased.<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;Source Sans Pro&quot;, Lato, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 17px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); text-align: justify; background-color: rgb(255, 255, 255);">Please <a href="https://www.ultrapoi.com/pages/support">contact us</a> with the following information to have your problem resolved right away!<ul style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; padding-inline-start: 32px; list-style-type: disc; color: rgb(22, 22, 22); font-family: Inter, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: inherit; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; margin-block-end: 8px; text-align: justify;">Order Number</li><li style="box-sizing: inherit; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; margin-block-end: 8px; text-align: justify;">Missing Item</li><li style="box-sizing: inherit; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; margin-block-end: 8px; text-align: justify;">Did the package appear to be damaged or tampered with? (Please include a photo if available)</li><li style="box-sizing: inherit; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; margin-block-end: 8px; text-align: justify;">Image of what you received in your package</li></ul>

We completely understand how frustrating it can be to receive an order you have been waiting for, only to find one of your items is missing from the package. Our team at UltraPoi is dedicated to making sure that you receive everything purchased. Plea

What should I do if my order has arrived and I am missing an item?

Orders

How do I cancel my order or add/remove an item?

Where is my order?

I forgot to use a discount code on my recent order

What should I do if I received the wrong item(s)?

110% Price Match Guarantee

Can I add/remove an item from my order?

An item I purchased is on sale now. Will you honor the sale price?

My order status says "Unfulfilled".

Why was my order canceled?

Can I combine discount codes on my order?

What can I do if I forgot my password?

What are your shipping rates and delivery times?

What countries do you not offer shipping to?

My tracking information says my order has been marked delivered, but I have not received it. What should I do?

Do you offer free shipping?

My package was lost. What now?

How do I track my order?

What should I do if my tracking information says 'Return to Sender'?

Can I upgrade my shipping speed after my order is placed?

How do I refuse an order?

Do you ship out orders over the weekend?

Import Tax & Duty Fees (International Customers)

Do you ship to my country?

Why does my tracking number say "not found"?

What should I do if my shipping is delayed by the mail carrier?

What shipping carriers do you use? Do I need to sign for my package?

UltraPoi Shipping Protection

Do you ship to APO/FPO addresses?

Shipping

Return Policy

How should I package my return?

Shipping Charges for Returns

How to process an international return

FINAL SALE ITEMS

How long does it take to process a return?

Can I exchange my order?

Refund Information

RETURNS $10 OR LESS

RETURN ON PROMOTIONS

How to process a return in the USA

Store Credit Returns

Refund Returns

Late Returns

How do I return an item I received as a gift?

Returns

How do I use a Gift Card or Discount Code?

How do I receive store credit?

What payment methods do you accept?

Why is the charge on my account different from the total shown in my order confirmation email? (International orders (CAD, AUS, etc.))

What should I do if my order has arrived and I am missing an item?Updated 9 months ago