LED Won’t Change ModesUpdated 6 days ago

If your LED is stuck in one mode:

Press the button firmly and slowly cycle through modes. Avoid rapid clicking, as some devices require deliberate presses.

If the issue continues, perform a reset by holding the button for 5–10 seconds.

If the device still does not respond, there may be an issue with the button or internal electronics.

To request Warranty service, please click here to start the process:

👉 https://www.ultrapoi.com/pages/support

Before submitting, please have:

1. Your order number

2. A description of the issue

3. A video showing the problem