LED Turns Off During UseUpdated 3 days ago

If your LED turns off while spinning or in use:

First, fully charge the device and test again.

If the issue persists, check for:

• Loose internal battery connections 
• Battery degradation
• Improperly seated components

If the device consistently shuts off after short use, the battery is likely the cause.

To request Warranty service, please click here to start the process:

👉 https://www.ultrapoi.com/pages/support

Before submitting, please have:

1. Your order number

2. A description of the issue

3. A video showing the problem