LED Not Turning On (Detailed)Updated 6 days ago

If your LED is completely unresponsive, carefully work through each step.

First, ensure the device has been charged for at least 1–2 hours. A deeply discharged battery may not respond immediately.

Next, test with a different charging cable and power source to rule out charger failure.

Then, press and hold the power button firmly for several seconds. Some buttons require more pressure than expected.

If there is still no response, observe closely for any small flashes or signs of activity. Even a brief flicker can indicate the LED is functional and the issue may be battery-related.

To request Warranty service, please click here to start the process:

👉 https://www.ultrapoi.com/pages/support

Before submitting, please have:

1. Your order number

2. A description of the issue

3. A video showing the problem