PHYSICAL SETUP & PERFORMANCE
How to Assemble Your Poi
Make sure all components are securely connected. Attach handles firmly and ensure the rope is properly secured. Check that the LED units are fully seated and not loose. Improper assembly can affect both performance and safety.
Product Feels Off-Balance
If your product feels uneven while spinning:. Check that both sides are assembled equally. Ensure rope lengths match exactly. Inspect for any damage or uneven wear.
Rattling or Noise Inside Unit
If you hear noise inside the unit:. Light movement may be normal depending on design. However, loud or increasing noise may indicate a loose internal component. If performance is affected, contact support.
How to Prevent Damage
To extend the life of your product:. Avoid dropping on hard surfaces. Keep away from water and moisture. Store indoors in a clean, dry environment. Do not leave in hot/cold car. Handle with care during use and transport.
How to Store Your Products
Store your products indoor in a cool, dry place. Avoid extreme cold or heat, as it can affect battery health. If storing long-term, charge the battery occasionally to maintain performance.