CHARGING & POWER ISSUES
Battery Not Charging
If your battery is not charging:. Start by switching to a different USB cable and power source. This eliminates the most common issue. Next, inspect the charging port closely. Use a flashlight if needed to check for lint or debris. Plug the device in
Battery Draining Too Fast
If your battery is draining faster than expected:. Understand that all rechargeable batteries lose capacity over time. This is normal and unavoidable. Frequent use, high brightness modes, and age will all reduce runtime. If the runtime has significan
Product Only Works When Plugged In
If your product only works while connected to power:. This is a clear sign that the battery is no longer holding a charge. This is not an electronics failure, but a normal battery wear condition. Replacing the battery will resolve the issue.
Charging Port Issues
If the charging port feels loose or inconsistent:. Check for debris inside the port and clean gently if needed. Avoid forcing the cable into the port, as this can cause damage. If the connection only works at certain angles, the port may be worn from
Signs Your Battery Needs Replacement
You should consider replacing your battery if:. These are all normal signs of battery aging.