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UltraPoi

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We process refunds daily. Depending on your bank, it may take 3-10 business days for the refund to post to your account. If you paid via PayPal the refund will be issued back to the same card/account associated with your PayPal account.

How long does it take for my refund to process?

Payment

How do I cancel my order or add/remove an item?

What should I do if my order has arrived and I am missing an item?

Where is my order?

I forgot to use a discount code on my recent order

What should I do if I received the wrong item(s)?

110% Price Match Guarantee

Can I add/remove an item from my order?

An item I purchased is on sale now. Will you honor the sale price?

My order status says "Unfulfilled".

Why was my order canceled?

Can I combine discount codes on my order?

What can I do if I forgot my password?

Orders

What are your shipping rates and delivery times?

What countries do you not offer shipping to?

My tracking information says my order has been marked delivered, but I have not received it. What should I do?

Do you offer free shipping?

My package was lost. What now?

How do I track my order?

What should I do if my tracking information says 'Return to Sender'?

Can I upgrade my shipping speed after my order is placed?

How do I refuse an order?

Do you ship out orders over the weekend?

Import Tax & Duty Fees (International Customers)

Do you ship to my country?

Why does my tracking number say "not found"?

What should I do if my shipping is delayed by the mail carrier?

What shipping carriers do you use? Do I need to sign for my package?

UltraPoi Shipping Protection

Do you ship to APO/FPO addresses?

Shipping

Return Policy

How should I package my return?

Shipping Charges for Returns

How to process an international return

FINAL SALE ITEMS

How long does it take to process a return?

Can I exchange my order?

Refund Information

RETURNS $10 OR LESS

RETURN ON PROMOTIONS

How to process a return in the USA

Store Credit Returns

Refund Returns

Late Returns

How do I return an item I received as a gift?

Returns

How do I use a Gift Card or Discount Code?

How do I receive store credit?

What payment methods do you accept?

Why is the charge on my account different from the total shown in my order confirmation email? (International orders (CAD, AUS, etc.))

How long does it take for my refund to process?Updated 8 months ago